Returns & Refunds
This policy sits alongside your rights under the Australian Consumer Law (ACL). Nothing here limits those rights.
Change of mind
Many items are large appliances ordered against negotiated deals, so change-of-mind returns are limited. If a product is unopened and we can cancel with the supplying retailer before dispatch, we will try to help — minus any non-recoverable retailer fees. Once dispatched or collected, change-of-mind returns may not be available.
Faulty or not as described
If goods are faulty, unsafe, or not of acceptable quality, contact us promptly with photos, your Quote ID / order number, and a description. Remedies may include repair, replacement or refund as required by the ACL and manufacturer policy. We coordinate with the retail / manufacturer channel used for your order.
How to start a return
- Email support@groupdeal.net.au or WhatsApp +61 402 009 668 with your Quote ID.
- Do not return bulky goods without authorisation — freight can be expensive.
- Keep packaging where practical until the claim is assessed.
Refund timing
Approved refunds go to the original payment method via Stripe (typically 5–10 business days depending on your bank).
Membership
Membership fees are generally non-refundable once activated, except where required by law.